Returns & Exchanges
Return & Exchange Policy
Furniture, Massage Chairs, Body Slimmer, Appliances, Adjustable bases, Dining table, Infrared saunas & Spa Chairs are considered non-refundable.
Customer takes full responsibility to measure their space and make sure that the item(s) will fit and will clear all doorways, stairways or elevator. Customer takes full responsibility for ordering the correct configuration, size, material and color.
Shade, texture and grain variations can occur in natural products, such as leather, stone and wood. Color representations may be vary based on computer settings and display technologies and cannot be disputed by the customer.
Mattresses: For mattresses purchased after October 15, 2017. Today's Comfort offers 100-day sleep free trial. We give you 100 days to try out the new mattress, if for any reason you are not satisfied with your new mattress, Today's Comfort will give you a one-time exchange for any mattress equal or greater in price. To ensure our customers have enough time to get used with the new mattress, Today's Comfort only offers exchange after first 30 day trial period ends. A mattress with stain will not be eligible exchange. Shipping charge is not refundable, you are required to pay the shipping both ways, each way is $75 within 50 mile radius. Any address beyond the specified radius will be charged additional $1.50/mile. You are more than welcome to bring back the mattress to one of our stores free of charge. The original receipt and warranty certificate are required for this policy to be valid.
Today's Comfort reserves the right to cancel or refuse to accept any order placed on incorrect pricing or availability information. We apologize for any inconvenience.
- The cost of shipping or delivery and return fees will be deducted from your refund.
- Once the returned item has been received, verified and also confirmed to be free of damage, modification or wear, the refund will be processed.
- The refund will be given in the original form of payment. Cash and check payments will be refunded via company check and will only be issued regular postal service.
- Items returned without the proper RA# may delay the refund process. Please read your return instructions carefully to avoid delays and unnecessary expenses.
- Please be patient during this period as it may be a lengthy process, due to transportation management and circumstances that are out of the reach of both parties. Please refrain from submitting a charge-back with your card company as this will affect the refund process due to possibly taking up to 180 days to complete meditation.
- Special purchases, including: special orders, specials of the week, clearance items, closeout items, floor models, etc.
- Any item that has been modified or used in any way, or that has been assembled or installed.
- Any item that is not in resalable condition.
- Any item that has been altered, stain or fixed
Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a full refund and return shipping will be deducted from the refunded amount.
If you would like to cancel an order that is not in production or has not shipped, you may do so within 48 hours without cancellation fees, after 48 hours a fee of 3% of the total amount will be charged. Simply contact one of our Customer Service representatives at (469) 557-8005 or at email@example.com, you will receive an email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 72 hours for confirmation of cancellation.
Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy." Please do not refuse the delivery of non-damaged goods. A delivery refusal may complicate the return and refund process.
Special Orders are not returnable, no exceptions. If the Special Order is cancelled by the customer during the production or transportation - the customer's deposit of such order may be forfeited.
If you are cancelling an order due to back order or special order, we recommend you first call our Customer Service department to verify the accuracy of the date before making your final decision, if the item is truly unavailable for an extended period, we sincerely apologize for the delay.
Special Order and Backorder Delays
Delays in production and shipping may occur. If a delay occurs, don't panic. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. We will make all efforts to quote accurate lead times and notify all our customers promptly. Please note that we are not responsible for product delays from the manufacturer. Due to increased security by governments, customs delay may also occur, which is beyond our control. In most cases, delays occur during busy seasons, holidays, production delays, port congestions or other factors not in our control. Today's Comfort is not responsible for delays in stock replenishment, orders may not be cancelled or be eligible for a refund or rebate based on late merchandise arrival.
Coupon codes may not be combined. Special orders, items tagged with a green sale mark on the website, floor sample items, and clearance items are excluded from additional promotional discounts by use of coupons during online checkout, phone or in-store sales.
If the customer has any claims other than what was noted on the delivery receipt, It is upon the discretion of Today's Comfort store to resolve the matter. If the customer has failed to follow our terms and conditions as per agreement to purchase from Today's Comfort Store, we would not be responsible for any damages, shortages or any other claims.
All claims will be resolved and authorized only by the Claims Department Manager of Today's Comfort Store. (not by the sales representative or the delivery team.) Each and every claim must be properly filed within 24 hours, in order to be considered. Customers must file a claim by email firstname.lastname@example.org with all required information including a few images of the damage. All properly submitted claims would have a resolution after 3-5 business days reviewing time.
It is the responsibility of the customer to file a claim and to call us to make sure that we received the claim and all needed information. If items are damaged or suspected to be damaged, it must be documented "Damaged upon arrival" where you sign for the items. The delivery driver must wait while you inspect. If the driver does not agree to wait, note "TRUCK DRIVER REFUSED TO WAIT" on the bill of delivery and refuse the shipment.
It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment "as is" and will be fully responsible for any replacements (including freight) or repair costs if transit related.
Today's Comfort store is not responsible to resolve any claims if the customer has signed the delivery receipt without any notation of missing parts or damages as all sales are final.