Shipping & Delivery

Shipping Time

All orders are shipped via ground carriers. All in stock Items usually ship within 7-10 days, unless otherwise noted on the product detail page. Deliveries can take an additional 2-4 weeks after the shipping date, depending on the destination. THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. Our carriers will contact you in advance to set up a delivery time frame with you. We offer free shipping in the continental United States on most of our products. Alaska & Hawaii excluded. Please refer to our delivery acceptance instruction for further details.

 

Picture VS Reality

Color, texture, and graining variations can occur in natural products like leather and wood. These are not normally considered imperfections. For leather products all colors are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. To optimize website performance, product pictures have been scaled down in detail to help make web pages load faster. As a direct result, in some small cases fine detail in the pictures of furniture may have been sacrificed for the websites performance. It is the customer's responsibility to request additional high resolution pictures so that they may see exactly what they are getting before purchasing. Customer also agrees that they may not dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.

 

Delivery

Shipping furniture, mattresses and massage chairs is no easy task. Most of our products are not shipped using your traditional package delivery services are palletized and shipped via ground freight using companies that you may or may not be familiar with. Overall, we offer the following delivery services for our products:

 

Small Parcel

Whenever possible we will ship smaller, lighter items via FEDEX or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do not require a signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

 

Curb Side Delivery

Available for selected items unless otherwise noted. Curbside delivery by definition means the trucking service will park in front of your delivery address and you will need to receive the product outside. Today's Comfort assumes no responsibility or liability to damage of the product, personal injury to someone or any other issue that can arise due to handling the product from the curbside to the inside space. If the service requested prior to arranging a delivery time is curb side, the customer may not modify this request to a white glove delivery for any reason.

 

Premium white glove delivery

Available for selected items at an additional cost depending on the item and the destination. Any items that are qualified for Free Shipping do not include this service. This delivery service provides carrying the product up to a 2nd floor of your residence and installing the products to the room you choose. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging (limited to 30 minutes). Any charge that is paid by the consumer for shipping does not constitute white glove delivery unless otherwise stated "White Glove Delivery" Please note: the shipper will not connect any electrical or component wires. The shipper will not fix mirrors or artwork on walls as per law: our delivery personnel are not licensed contractors. Customer takes full responsibility to measure their space and make sure that the furniture will fit and will clear all doorways, stairways or elevator.

Today's Comfort offers a White Glove Delivery Service at an additional charge with installation for large items such as massge chairs, mattresses, bedframes, adjustable foundations and furniture. Please note that Today's Comfort Store may not offer white glove service in your area, it is best to call before to get a quote and availability (469) 557-8005.

 

Shipping Time

All delivery dates contained on todayscomfort.com are estimated. An exact delivery date can change due to production time frame, overseas loading plans, and freight shipment logistics. If customer misses the scheduled delivery with the shipping company, an additional fee of $95 will be charged to his/her account. All deliveries to be performed by Today's Comfort delivery team (local deliveries) will be scheduled prior to delivery with a confirmed day and time authorized only by the delivery department.

 

Important: Delivery Acceptance Instructions

Items prior to being shipped out are thoroughly inspected by quality control. Because of this, all products are received in good condition UNLESS damaged in transit.

 

You have both a right AND a responsibility to inspect all items carefully during the delivery.

Customers who sign for delivery and do not notate "Damage upon delivery" assume responsibility if merchandise is damaged. If the product itself appears severely damaged or it’s the wrong item you must take pictures of the packaging when being unloaded or while in the truck, you should submit the pictures and you may refuse the delivery. Please notify Today's Comfort of refusal so we can anticipate the return and send out a new item.

Please make arrangements to prepare yourself and have help upon delivery of your merchandise as most deliveries consist of large and heavy items. At the time of delivery, open the items out of the packaging to check for damages in presence of the driver. If the truck driver is not willing to wait for you to inspect the actual item, you MUST write: "TRUCK DRIVER REFUSED TO WAIT" and “DAMAGED UPON ARRIVAL” on the delivery receipt.

If the packaging or product has any damage, or if there is any reason you are concerned with the delivery:

  •          If it is damaged, you MUST write “Product Damaged” on the tracking company's receipt called proof of delivery or the Bill Of Lading (BOL) prior to signing off.
  •          If anything is missing, you MUST list the missing items on the delivery receipt.
  •          You MUST retain applicable packaging materials, and notify us immediately at (469)557-8005.
  •          Take pictures of the damaged items immediately.
  •          File a claim within 24 hours using form:

In the event that damage is not noted on the waybill when signed "received in good condition", on the delivery receipt or the applicable packaging materials are not retained, would make it impossible to file a claim with the tracking company. In this case, it will be impossible for us to help out with any claim filed.

 

Unavailability or Refusing delivery

Once a customer rep notifies you about your order ready to ship, you must make yourself available on the scheduled date to accept delivery. The trucking company will call you to schedule the date and time frame for delivery. If you are not available or unable to take a scheduled delivery, the tracking company allows up to 3 days to reschedule. After 3 days, a storage fee will be charged and redelivery fees may apply.

If you refuse delivery of an item that is in good condition and neither damaged nor defective, you will be responsible for the ACTUAL freight charges for both ways and a restocking fee.

If by some reason you are not available or you refuse delivery of the merchandise you will be liable for daily storage fees assigned by the carrier.